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Our expert support team is here to help 24/7. Whether you have questions about trading, need technical assistance, or have security concerns, we're just a message away.
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Our Offices
Visit us or send mail to our headquarters
New York, USA
Headquarters
123 Wall Street, Suite 1500
New York, NY 10005
United States
+1 (212) 555-0100
London, UK
European Operations
25 Bank Street, Canary Wharf
London E14 5JP
United Kingdom
+44 20 7946 0958
Toronto, Canada
Canadian Operations
200 Bay Street, Suite 2800
Toronto, ON M5J 2J2
Canada
+1 (416) 555-0100
Frequently Asked Questions
Quick answers to common questions
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours during business days. For urgent security matters, we typically respond within 2-4 hours. Live chat provides immediate assistance 24/7.
What information should I include in my message?
Please provide as much detail as possible about your issue, including account information (without passwords), error messages, steps you've taken, and what you're trying to accomplish. This helps us resolve your issue faster.
Is my personal information secure?
Yes, all communications are encrypted and handled according to our strict privacy policy. We never share your personal information with third parties and use industry-standard security measures to protect your data.
Can I visit your offices in person?
Our offices are primarily for staff and do not offer walk-in customer service. For the best support experience, please use our online contact methods or schedule a phone appointment through our support team.