Support Center

Getting started is easy! First, create your Coinsmart account and complete the identity verification process. Then, fund your account using a bank transfer, credit card, or cryptocurrency deposit. Once your account is funded, you can start buying and selling cryptocurrencies through our user-friendly trading interface.

Coinsmart supports over 100 cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), XRP, Cardano (ADA), Polkadot (DOT), Chainlink (LINK), and many more. We regularly add new cryptocurrencies based on market demand and regulatory compliance.

Account verification typically takes 1-3 business days. During peak periods, it may take up to 5 business days. Make sure to provide clear, high-quality photos of your identification documents and ensure all information matches exactly to avoid delays.

Our trading fees start at 0.25% per transaction and decrease based on your 30-day trading volume. We also offer competitive rates for deposits and withdrawals. Visit our fee schedule for detailed information about all costs associated with trading on Coinsmart.

Yes, security is our top priority. We store 95% of all cryptocurrencies in offline cold storage wallets, use 256-bit encryption, implement multi-signature security protocols, and require two-factor authentication. Additionally, our platform is regularly audited and we maintain comprehensive insurance coverage.